❓ Frequently asked questions
Get your answers.
Answers to the most common questions about the platform, integrations, pricing, security and services.
About the platform
What is EcomVision? +
EcomVision is a complete ecosystem for Amazon sellers: a SaaS platform with an AI copilot (Vision), an Academy of courses, specialized consulting and account management (agency). It brings technology, knowledge and service together in one ecosystem.
What is Vision? +
Vision is EcomVision's artificial intelligence copilot. It analyzes all your Amazon accounts in natural language (text or voice), spots opportunities and problems and, in Act mode, makes changes — bids, negative keywords, campaigns — always with your approval before it acts. Available on the Professional, Advanced, Business and Multi-account plans.
Does EcomVision show real profit? +
Yes. EcomVision calculates real net profit by subtracting COGS (product cost), Amazon referral fees, FBA fees, ad spend and taxes — by product and by campaign. It includes financial reconciliation (sale vs. Amazon payout) and bank reconciliation via OFX files.
Which marketplaces does EcomVision work with? +
The platform works with Amazon accounts in any marketplace where the Amazon Ads API and SP-API are available (US, Brazil, Europe, Mexico, Canada, etc.). The app interface is currently in Portuguese, and amounts can be shown in each account's local currency.
Does it work for multiple Amazon accounts? +
Yes. You can manage multiple accounts on a single consolidated screen. The number of integrations depends on the plan: Starter (1), Professional (4), Advanced (6), Business (12) and Multi-account (12+). Each integration is one connected marketplace account (for example, Amazon).
Does EcomVision work for Vendor Central (1P)? +
Yes. In addition to Seller (3P) accounts, EcomVision manages Vendor Central (1P) accounts — brands that sell directly to Amazon. You track your catalog through purchase orders, a sales dashboard, inventory and margin, and use the same AI Listing Optimizer (generate, edit and publish in bulk), with full parity with 3P — all on the same platform, side by side with your Seller accounts.
Does it work for US accounts and other marketplaces? +
Yes. You run US accounts and other marketplaces on the same platform. Sign-up accepts an EIN (US company/LLC), and you get a consolidated multi-marketplace view — a global operation without switching tools.
How often is the data updated? +
Data syncs daily with the Amazon APIs. The dashboard shows the previous day's data made available by Amazon, with live enrichment for data such as campaign targeting and strategy.
Integration and security
How does EcomVision connect to Amazon? +
Via OAuth through Amazon's official APIs: the Amazon Ads API (Sponsored Products, Sponsored Brands and Sponsored Display campaigns) and the Selling Partner API — SP-API (sales, orders, payouts, inventory, FBA shipments). EcomVision is an Amazon Ads Verified Partner and an Amazon SPN Verified Partner.
Is my Amazon data safe? +
Amazon access tokens are stored encrypted at rest. Personal data from orders is anonymized. EcomVision does not sell or share data with third parties. You can revoke API access at any time directly in Seller Central.
Can EcomVision make changes to my Amazon account? +
Only with your explicit authorization. The platform lets you apply actions (adjust bids, add negative keywords, create campaigns) after reviewing and approving each change. In Act mode, Vision shows a preview of everything it will do before executing.
What happens to my data if I cancel? +
You can request deletion of your data at any time by emailing help@ecomvision.tech. Data is kept only as long as needed to meet legal obligations and then removed. See the Privacy Policy for details.
Plans and billing
Do I need a credit card for the free trial? +
No. You can create your account and use the platform for 15 days without a credit card. At the end of the trial, you decide whether to subscribe to a plan.
Can I cancel at any time? +
Yes. There's no contract and no cancellation fee — you choose the billing cycle: monthly or annual (10 monthly payments, billed up front). You cancel right in the app, and billing doesn't renew for the next cycle.
Will my price go up after I sign up? +
Yes. The price you sign up at is the price you pay for as long as you keep your plan active, even if list prices change later. No surprise charges.
Academy, Consulting and Agency
When will the Academy be available? +
The first course, Amazon Growth System (12 lessons, 4 modules), is in advanced production with an AI avatar. The first spots will go to people on the waitlist. Join the waitlist.
How does consulting work? Is it in person or online? +
Consulting is fully remote (video call + the EcomVision platform). The initial diagnosis call is free with no commitment. Learn more about our consulting services.
What's the difference between Consulting and Agency? +
With Consulting, EcomVision advises, diagnoses and builds the action plan — but you carry it out yourself (with or without support). With Agency, EcomVision takes over full account management: listings, Ads, reports and strategy — you focus on the product and the business, and EcomVision runs your Amazon operation.
Can I use the platform AND hire account management? +
Yes. The Agency model includes platform access — you follow everything in real time in EcomVision while our team runs the account. Full transparency.
